Terms of Membership

Every Octopus Group member agrees to abide by the following terms of membership:

  • Members must abide by all the terms listed as a condition of your membership.
  • Members may never use more than one mobile phone number or sign-up for more than one membership.
  • Members may not provide their account username and password to other persons.
  • Members must always provide details that are truthful and accurate and must never intentionally provide misleading or false information.
  • Members must always act in good faith and be truthful when participating in research activities directed through Octopus Group. Members agree to take a considered approach to their activity for the benefit of research at all times.
  • Members must update their records within reasonable time when requested. Octopus Group may on occasion issue email reminders to this effect.
  • Members understand that if they are inactive for a period of 12 months all membership details will be deleted from our system.
  • As a member you agree that all information and content that you read or see is private and confidential and cannot be shared or distributed with anyone else.

Terms of Service

Eligibility

All active Octopus Group members in Australia have a rewards account and are eligible to earn money and participate in the program.

The account holder is the only individual authorised to use his/her rewards account. Any use of the account by individuals other than the account holder is considered unauthorized use and may be grounds for termination and forfeit of rewards.

Octopus Group Enterprises reserve the right to terminate account holder membership and rewards program participation if a account holder violates these rules or any other rules of membership.

Upon registering with Octopus Group Enterprises you agree to be bound by our Terms and Conditions. Octopus Group Enterprises reserves the right to amend or terminate these Terms and Conditions at any time without prior notice, any amendments of which will be posted on the Octopus Group website. Your subsequent use of the Octopus Group website constitutes your acceptance of these amended Terms and Conditions.

Membership

Before being able to participate in the Octopus Group Rewards Program, you must complete a registration form to become a member. All information will be stored in accordance with our Privacy Policy.

To be a member of Octopus Group, you must be an Australian resident aged 15 and over. If you are under the age of 18 you must obtain your parent's or legal guardian's consent before you register as a member.

You must have access to an Australian mobile telephone number to register as a member of Octopus Group.

Each member can only hold one account. We may suspend or terminate your account at any time without cause or reason, and without any prior notice. Some reasons for termination include, but are not limited to:

  1. Violations of the Terms and Conditions
  2. More than one account held by the same member
  3. Lack of regular participation in online surveys
  4. An invalid mobile number or email address
  5. False/fraudulent responses or other fraudulent activity

Octopus Group reserves the right to send communications via email, mobile phone app and sms to its members.

Security and confidentiality of your Octopus Group account

You are responsible for ensuring the confidentiality of your Octopus Group account password, and for all activities that occur in relation to your password or account. It is your responsibility to alert Octopus group to any unauthorized use of your password or account. Octopus Group Enterprises will not be liable for any loss or damage arising from your failure to comply with this.

Use of Web Browser Cookies

The Octopus Group website uses Web Browser Cookies to enable a user to maintain a persistent login. The cookies are used solely for authentication purposes. By agreeing to the Terms and Conditions, you agree to allow the Octopus Group website to use cookies for the aforementioned purposes.

We assure you that neither cookie contains unencrypted personal information, nor do they allow for the collection of any unsolicited information that might subsequently be used to determine a user's eligibility for a survey, or to perform targeted market research.

Account Updates

Your account will be updated or credited each time you earn rewards by taking a survey. In most cases, your account will be credited upon survey completion, but may take up to 28 days. Your account will be debited immediately each time you redeem the rewards in your account.

In the event of occasional error, Octopus Group Enterprises reserves the right to make adjustments to rewards of members accounts. Additional rewards may be added to accounts at the sole discretion of Octopus Group Enterprises.

In the future, additional methods of earning rewards may become available.

Expiration of Rewards

Rewards never expire as long as you continue to be an active member of Octopus Group and as long as the rewards program remains in effect.

However, if you unsubscribe from Octopus Group or if your membership is terminated all rewards will be forfeited. If you allow your membership to become inactive (that is, you don’t respond to any survey invitation for a period of time), we reserve the right to terminate your membership and close your account; in this case, all rewards will be forfeited as described previously.

If a member is suspected of dishonest or fraudulent behaviour, Octopus Group Enterprises reserves the right to terminate membership and any rewards earned.

Earning Rewards

You can earn rewards by participating in surveys and other activities with Octopus Group.

To become entitled to a reward for participating in a reward based activity:

  • the information in your profile must match the targeting criteria for the activity
  • the end date for the activity must not have passed
  • you must:
    • view and accept the notification for the activity
    • progress through the survey and answer all questions asked
    • reach the final page at the conclusion of the survey and follow all instructions on that page

Octopus Group Enterprises will not be liable for any loss or damage arising from you receiving an notification after the survey end date.

Octopus Group will reward your time at a rate of $0.28/min based on a predetermined survey length for completed surveys. The total amount will be as quoted on the notification we send to you.

Octopus Group reserves the right to reward non completion terminated surveys (eg screened out, quota failed). The amount will be accessible from within the members portal.

We store a record of any rewards you have earned through interaction with Octopus Group.

We may debit or credit your Octopus Group account balance at any time and without notice, to rectify any payments made to, or debits from, your account balance which were caused by human error, technological error or any other mistake or systems failure.

If you wish to dispute a reward you should contact Octopus Group and describe the nature of the discrepancy. We will notify you of the results of any investigation. Any determination made by Octopus Group is final (without affecting any of your statutory rights).

We may at any time change the activities that entitle you to earn rewards; however, any such changes will be stated on our website.

You should receive your rewards within 28 days after a survey closes. It is your responsibility to contact Octopus Group if your rewards are not properly credited at any time. Octopus Group Enterprises will not be liable for any errors regarding rewards if you do not notify us within a reasonable period of time from when the error was made.

Octopus Group Enterprises reserves the right to reclaim any rewards that are redeemed in error or due to fraudulent activity.

Referring People

Octopus Group may on occasion run a "Tell a Friend" ("Campaign"") promotion.

The Campaign will incentivise Octopus Group member referrals. The existing member is deemed the "Referrer" and the referred individual, after verifying their registration, is deemed the "Referree".

The Referree will only be identified as a referral if they have registered via the referral link, provided to them by the Referrer, available from within either the members portal or the Octopus Group mobile apps.

The Campaign rules are as follows:

  • the Referrer will receive $1 for each Referree
  • the Referrer will receive an additional $1 for each of the next 19 completed surveys by a Referree. Screened out or quota failed surveys are not classed as completed surveys.

The Campaign is limited to a maximum of 100 Referree's per calendar month. The additional incentive of $1 per completed survey for the first 19 completed surveys will be awarded post survey completion.

Octopus Group may increase the maximum number of Referrees upon written agreement between the Octopus Group member and Octopus Group Enterprises.

There is no time limit imposed upon the Referree as to how long it takes to complete their first 19 surveys.

Octopus Group reserves the right to refuse or deduct Campaign incentives for survey completion from the Referrer's account if the Referree is found to be in violation any of the terms and conditions and/or rules of membership.

The initial Campaign incentive of $1 will be deducted from the referrer's account if the referred member unsubscribes or is unsubscribed by Octopus Group (for breach of membership policy or inactivity without having completed a survey).

Funds can take up to 30 days to be credited to the Referrer's Octopus Group account.

Octopus Group reserves the right to amend and/or change the Campaign at any time.

We store a record of any rewards you have earned through interaction with Octopus Group.

Octopus group reserves the right to impose limits, at any time and without notice, on people who register via the Tell-A-Friend campaign.

Transferability

Points cannot be transferred between member accounts.

Redemptions

You may redeem rewards earned through your use of Octopus Group by requesting an electronic funds transfer to your personal bank account or electronic gift card.

Electronic Funds Transfer (EFT)

Redemption payments from to Personal Account will be made in Australian Dollars.

Rewards can only be deposited into Australian bank accounts.

Deposits of rewards can be successfully processed only if you have a minimum of $20AUD in your rewards account. Redemptions above $20AUD can be redeemed in additional $5AUD increments and must be in a single transaction.

Allow up to 30 Business Days for the processing of redemption requests.

It is your responsibility to ensure the bank account information you enter, within the members portal, when requesting a redemption is accurate. The information that you enter is used to automatically transfer payments to the bank account details that you provide. Payments once made cannot be recalled and consequently, if you provide incorrect bank account information when requesting a redemption we will not be able to recover any such payments made and no further payments will be made in respect of the redemption request.

You agree to indemnify Octopus Group Enterprises in relation to any loss or damage caused by an electronic funds transfer made in accordance with your instructions. You will be liable for any costs associated with the provision of incorrect or incomplete details in your redemption request.

Electronic Gift Cards

Purchases of electronic gift cards can be successfully processed only if you have a minimum of $20AUD in your rewards account.

It is your responsibility to ensure the email address you enter, within the members portal, when requesting a redemption is accurate. The information that you enter is used to automatically email you the e-Gift card you have purchased. Payments once made cannot be recalled and consequently, if you provide incorrect email address when requesting a redemption we will not be able to recover any such gift cards sent and no gift cards will be sent in respect of the redemption request.

Once an item has been redeemed via our online catalogue, Octopus Group is no longer responsible for any loss, damage or theft of any redeemed reward thereafter.

Gift cards are subject to the terms and conditions (policies, redemptions, expiration dates) established by the issuing retailer and are subject to change. Certain retailers and/or denominations may be unavailable.

You agree to indemnify Octopus Group Enterprises in relation to any loss or damage caused by an gift card purchase made from your account. You will be liable for any costs associated with the provision of incorrect or incomplete details in your redemption request.

We will not be liable for errors made by third parties in relation to your redemption request.

Any Rewards you earn through Octopus Group do not earn interest and have no monetary value until validly redeemed. We will maintain your bank account details and debit and credit card details (if provided to Us) in accordance with our Privacy Policy.

You are responsible for identifying any potential tax liabilities that may arise through your use of Octopus Group. Octopus Group is available to you as a consumer and not a business, trading organisation or other entity permitted to register for Goods and Services Tax (GST).

We may introduce additional redemption methods for account holders in the future and details of any new redemption methods will be displayed on the Octopus Group website.

Exclusion of Liability

Octopus Group Enterprises may, at its discretion, make any changes to its rewards program or its website at any time, including the availability of any service feature, links, database, or site content without prior notice.

Octopus Group Enterprises is not responsible for any damage to a member's computer occasioned by participation in any activities associated with Octopus Group or downloading of any information necessary to participate in Octopus Group activities. We make no guarantee that any functions contained within this website or materials/content contained therein will be error-free or free of any harmful components, or that defects will be corrected.

Octopus Group Enterprises makes no warranty or representations about the accuracy or completeness of the Octopus Group website, nor is it responsible for the content of any third party website that is linked to this website.

To the extent permissible by law, Octopus Group Enterprises shall not be liable in contract, tort (including negligence) or otherwise for any direct or indirect, special, consequential or incidental damages or damages for loss of profits, loss of revenue, loss of data, lost opportunities, cost of cover, exemplary, punitive, personal injury/wrongful death, special, incidental or other consequential damage or loss of use, arising out of or in connection with the Octopus Group website or its contents or any website accessed from the Octopus Group website or any other associated website. Octopus Group Enterprises excludes all implied conditions and warranties except any implied condition or warranty the exclusion of which would be void.

Indemnity

You agree to indemnify, defend, and hold Octopus Group Enterprises, its employees, directors, officers, agents, and representatives from and against any and all third-party claims, demands, liabilities, costs or expenses, including reasonable attorney's fees and expenses, arising from, or related to, any breach by you of any of these Terms and Conditions or applicable law.

Jurisdiction

These Terms and Conditions are governed by the laws in force in New South Wales and you submit to the exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.

Intellectual Property and Copyright Notice

Copyright (c) 2016, Octopus Group Enterprises (ABN: 13 158 400 319). All rights reserved. The copyright and the material contained in the Octopus Group website and any Octopus Group survey belongs to and remains the property of Octopus Group Enterprises. You are not permitted to use, disclose, reproduce, copy, distribute, modify, transmit, republish (including framing any part of this website or any Octopus Group survey) or revise the contents of this website or any Octopus Group survey without the prior written consent of Octopus Group Enterprises. Neither title nor intellectual property rights are transferred to you or any third party through the use of access to this website or any Octopus Group survey. Rather, all rights, title and interest in and to all aspects of this website and any survey accessed through Octopus Group remain the sole property of Octopus Group Enterprises.