The profile questions help us to select you for relevant surveys. If a survey requires parents of children under 15, we will first select from the members that have this information, followed by the members that might fall into this requirement should we need further members to complete the survey.
The profile questions are (currently) only available via the website. After you log in click on the Profile tab (for those on computers) or on the Menu then Profile (for those on a mobile device). Remember for those on a mobile device, tap the menu a second time to collapse the menu (displayed as “MENU (TAP ME TO HIDE)”)
QuickPolls are our way of getting information to win surveys from clients. They are vitally important that when you get a notification for these you answer them asap otherwise the number of surveys that get distributed will be limited. Polls are generally only a single question, but some may have a follow-up question.
There are no guarantees to how many surveys you will receive; however, we are looking to deliver as many surveys as our community can representatively handle. Remember we are a new community so we have to prove ourselves in the industry.
Online surveys are one method of data collection for research. Every project has its own requirements so not everyone will be selected to attempt every survey. Surveys are often mobile optimised but on occasion they are required to be filled in on a computer.
You can check your Incentive history by logging into the website and clicking on History. Your referred people will be listed here. If they are not in your list they have not used your referral link. We are not able to give you any details about other members, if you are certain that something has gone wrong with the referral process you will need to get your referrals to email us (firstname.lastname@example.org) to request who their referrer was.
In general surveys are released Monday to Friday.
“Males 25-45 Sydney/Melbourne/Brisbane/Adelaide/Perth”
To be run for 3 days
100 Syd/Mel/Bris, 75 Adel/Per
Members are selected randomly from the entire pool based on the survey requirements and targets.
This means that you started the survey but did not meet the specific requirements of the survey
This means that you started the survey, qualified for the requirements but the target for your group has already been filled
The main reason for this is that technology failed. It is likely that something went wrong on the survey tool side and the status of the survey was not sent back to us. Or there was an honesty validation question at the end of the survey. Either way, when the project is finished we always compare our status with the clients list. This allows us to manually update those that completed the survey correctly.
This is most often the case of digital finger printing; the client will often have this enabled for their projects. This service is intended to stop duplication, those attempting to do the survey more than once. It will also do IP address validation. This process is not 100% accurate, so if you are repeatedly flagged as a Duplicate and you definitely haven’t done the survey before please contact us (email@example.com) and we’ll take this up with the client.
We aim to pay redemptions weekly, it is then up to your bank to clear the funds; this is normally done within one business day. Our terms state up to 30 days, this is to cover any issues that might arise.
Redeeming is done through the website only; there is a redemption section where a transfer to the chosen bank account can be created. Having bank details only allows us to put money in, not the other way around, and yes they are safe, our system is a one way only; publicly details can be sent to us, there is no way to display them publicly (this is the reason they have to be entered every time). Additionally, redemptions are linked to the accounts mobile number, and mobile numbers can’t be changed. This way only the owner of the mobile number can verify a redemption, so even if an account was hacked, no money could be extracted.
We are going to offer gift cards and we’ll be working with the same providers of gift cards as the other online survey providers. There are is an important point you should know:
We have secured a deal that will allow you to purchase Octopus branded gift cards for less than the card value.